Privacy Policy

Your privacy matters deeply to us. At LPA SG ("we", "our", or "us"), we are fully committed to protecting your personal data and being transparent about how it is collected, used, and safeguarded. This Privacy Policy explains in detail how we handle information when you visit or use our website or services (collectively, the "Website"). We design our systems and processes with data protection in mind and comply with Singapore privacy and data protection laws, including the Singapore Personal Data Protection Act (PDPA).

Information We Collect

We collect personal data only when it is genuinely necessary and in a manner that is lawful and fair. Some information is provided directly by you, while other information is collected automatically to ensure our Website functions securely and efficiently.

When you choose to contact us, submit an enquiry, subscribe to updates, or otherwise interact with us, you may voluntarily provide personal data such as your name, email address, phone number, organisation details, or any other information you decide to share. We collect this information solely for the purpose of responding to you and providing the requested services or information.

When you browse our Website, certain technical information may be collected automatically. This can include your IP address, browser type, device information, operating system, pages visited, time spent on pages, and referring links. This information is generally aggregated and anonymised, and it helps us understand how our Website is used so we can improve performance, security, and usability.

How We Use Your Personal Data

We use your personal data responsibly and only for clear, legitimate purposes. This includes communicating with you, responding to enquiries, delivering services you request, maintaining and improving our Website, personalising your experience where appropriate, ensuring website security, and meeting legal or regulatory obligations. Your data is never used for purposes that are incompatible with the reason it was collected, and we do not sell, rent, or trade your personal data to third parties under any circumstances.

Legal Basis for Processing

Where required by law, we process personal data based on appropriate legal grounds. These may include your consent, the need to perform a contract or respond to your request, compliance with legal obligations, or our legitimate interests in operating and securing our Website, provided those interests do not override your rights.

Cookies and Similar Technologies

Our Website uses cookies and similar technologies to ensure it functions properly, remains secure, and delivers a smooth user experience. Cookies help us understand how visitors interact with our Website and allow us to make ongoing improvements. You are always in control of your cookie preferences. Most web browsers allow you to manage or disable cookies through their settings. Please note that restricting cookies may limit certain features or functionality of the Website.

Disclosure of Information

We treat your personal data with strict confidentiality. Information may be shared only with trusted third-party service providers who assist us in operating the Website or delivering services, such as hosting or analytics providers. These parties are contractually required to protect your data, keep it confidential, and use it only for the specific purposes authorised by us. We may also disclose personal data if required to do so by law, regulation, or legal process, or where disclosure is necessary to protect our rights, property, safety, or the safety of our users.

Data Security and Protection Measures

Protecting your data is a priority. We implement robust technical and organisational safeguards to prevent unauthorised access, disclosure, alteration, or loss of personal data. These measures include secure servers, encrypted communications, access controls, internal data protection policies, and regular system monitoring.

Data Retention

We retain personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required under applicable laws and regulations. Once personal data is no longer needed, it is securely deleted, anonymised, or otherwise disposed of in a safe manner.

Your Rights

Depending on your location, you may have rights regarding your personal data. These may include the right to access, correct, update, withdraw consent for, or request the deletion of your personal data. You also have the right to ask how your data is being used and to raise concerns about our data handling practices. We respect these rights and are committed to responding to legitimate requests in a timely and transparent manner.

Third-Party Links

Our Website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be published on this page with a revised effective date. We encourage you to review this policy periodically to stay informed.

If you have any questions, concerns, or requests relating to this Privacy Policy or how your personal data is handled, please contact us through the details provided on our Website. We are committed to addressing your enquiries openly and responsibly.

By using our Website, you acknowledge that you have read and understood this Privacy Policy and trust us to handle your data with care and respect.